Job Description
Join our award-winning team as a Remote Customer Service Specialist and deliver exceptional experiences to clients across New York and beyond. We're seeking empathetic professionals who thrive in virtual environments to represent our innovative tech solutions. Enjoy competitive compensation, comprehensive benefits, and a flexible home office setup while making a tangible impact in customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to escalate complex issues
- Meet monthly KPIs for response time and customer satisfaction scores
- Proactively identify opportunities to enhance service quality
- Participate in bi-weekly training sessions on product updates
- Maintain detailed knowledge of service offerings and policies
Qualifications
- 2+ years customer service experience in remote/virtual setting
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office space
- Associate degree or equivalent experience required
- Must be available for flexible hours including weekends
- NYC residency preferred for local support needs