Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in New York! Enjoy the flexibility of working from home while delivering exceptional support to our diverse client base. We offer competitive compensation, comprehensive benefits, and a vibrant virtual culture where your voice matters. Perfect for NYC professionals seeking work-life balance without compromising career growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools and escalation protocols
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including CSAT scores and resolution times
- Participate in ongoing training on product updates and best practices
Qualifications
- Minimum 2 years customer service experience in a remote environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with ability to de-escalate situations
- Self-motivated with strong time management abilities
- Reliable high-speed internet and dedicated home office setup
- Associate degree or equivalent professional certification