Job Description
Join Florida's fastest-growing remote team! We're urgently hiring Customer Service Specialists with zero prior experience. Enjoy full-time remote work with comprehensive training, flexible hours, and career growth opportunities. Work from anywhere in Florida while making a real impact.
What We Offer:
- Full remote work setup provided
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM system
- Collaborate with team members for complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in weekly team development sessions
- Identify process improvement opportunities
Qualifications
- No prior experience required
- High school diploma or equivalent
- Reliable high-speed internet connection
- Quiet home office environment
- Strong communication skills (written & verbal)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Must reside in Florida