Job Description
Launch your customer service career with our award-winning remote team! No experience required – we provide comprehensive training and ongoing mentorship to set you up for success. Join our Fort Wayne-based company and enjoy competitive pay, flexible scheduling, and a supportive culture focused on your growth.
What We Offer:
- Competitive hourly pay ($16-$22) + performance bonuses
- Full remote work opportunity with home office stipend
- Comprehensive paid training and certification programs
- Health benefits, PTO, and 401(k) matching
- Clear career advancement pathways into leadership
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using knowledge base resources
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction scores
- Participate in bi-weekly training sessions to enhance product knowledge
- Identify process improvement opportunities and share feedback with management
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED)
- Excellent verbal/written communication skills in English
- Basic computer proficiency and typing speed (30+ WPM)
- Reliable high-speed internet connection and quiet workspace
- Strong problem-solving and active listening abilities
- Ability to work independently with minimal supervision
- Must be authorized to work in the United States