Job Description
Join our award-winning customer team at Omaha Connect Solutions! We're immediately hiring Remote Customer Service Specialists to deliver exceptional experiences for Fortune 500 clients. Enjoy 100% remote work with flexible scheduling, comprehensive benefits, and career growth opportunities. No commute, no office politics – just impactful customer support from your home office in Omaha. We provide all necessary equipment and training. If you're a natural problem-solver with a passion for helping others, apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT scores, resolution times, and quality standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Identify process improvement opportunities and contribute to team training initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote experience a plus)
- Proficiency with CRM software (Salesforce experience ideal)
- Exceptional verbal/written communication and active listening skills
- Self-motivated with ability to work independently in home environment
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts including evenings/weekends as needed