Job Description
Join our award-winning customer service team with comprehensive paid training! Milwaukee Customer Solutions Inc. is seeking motivated Remote Customer Service Specialists to deliver exceptional support to our clients across Wisconsin. Enjoy the flexibility of remote work while building a rewarding career with industry-leading benefits and growth opportunities.
What We Offer:
- Full paid training program (4 weeks)
- Competitive hourly wage + performance bonuses
- 100% remote work environment
- Comprehensive health benefits (Day 1)
- Paid time off & company holidays
- Tuition reimbursement program
- Career advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Document interactions in CRM systems
- Collaborate with technical support teams
- Meet/exceed performance metrics (CSAT, FCR)
- Identify upsell opportunities
- Participate in ongoing training modules
Qualifications
- High school diploma or equivalent
- 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office Suite
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to work flexible shifts
- Valid US work authorization