Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! Apex Solutions Group is seeking a passionate Remote Customer Service Specialist to support our growing client base in Fort Wayne and beyond. This flexible part-time role (20-25 hours/week) offers the perfect blend of professional growth and work-life balance. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while building lasting customer relationships. We provide comprehensive training, competitive benefits, and a collaborative virtual environment. Elevate your customer service career with a company that values your contributions and invests in your success!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product/service issues using our CRM system and knowledge base
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with support teams to escalate complex issues when needed
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvements through feedback and innovation
Qualifications
- 1+ years of customer service experience in a remote or contact center setting
- Excellent communication skills with clear phone presence and written proficiency
- Proficiency with CRM platforms (Salesforce experience preferred)
- High-speed internet connection and quiet home office setup
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including evenings/weekends
- Associate degree or equivalent combination of education/experience