Job Description
Are you a dedicated professional seeking a 100% remote Customer Service opportunity with a top-tier company rooted in the vibrant tech hub of San Jose, California?
At San Jose Connect Solutions, we pride ourselves on delivering exceptional user experiences for Fortune 500 clients. While our operations are remote-first, our corporate identity is deeply embedded in the Bay Area. We are looking for empathetic, tech-savvy individuals to join our elite support team and help us shape the future of customer relations.
Why Join Us?
- Full Remote Flexibility: Work from the comfort of your San Jose home or anywhere in the US.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Modern Tech Stack: Use cutting-edge CRM tools to manage client interactions efficiently.
Don't just take customer calls—be the bridge between our clients and their solutions. Apply today to become part of our growing family.
Responsibilities
- Provide accurate and timely support to customers via phone, email, and live chat regarding our software and services.
- Troubleshoot technical issues and resolve complex inquiries with patience and expertise.
- Document all customer interactions and feedback accurately in our CRM system.
- Maintain a high level of product knowledge to answer questions about features, billing, and account management.
- Collaborate with internal teams to escalate and resolve escalations that require further technical assistance.
- Adhere to company policies regarding call scripts, KPIs, and professional conduct.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Reliable high-speed internet connection and a quiet home workspace.
- Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Bilingual (English/Spanish) is a major plus.