Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist in Chicago! We're seeking dynamic individuals to deliver exceptional customer experiences during weekend shifts. Enjoy flexible remote work while making a tangible impact in our fast-growing tech ecosystem. This is a contract-to-hire opportunity with competitive pay and full benefits eligibility.
Why You'll Love Working With Us:
- 100% remote weekend schedule (Sat-Sun, 12 PM - 8 PM CT)
- Comprehensive training and career development programs
- Collaborative virtual team environment
- Performance-based quarterly bonuses
Responsibilities
- Handle 50+ customer inquiries daily via chat, email, and phone
- Resolve technical issues using CRM systems and knowledge bases
- Document cases accurately in Zendesk and Salesforce
- Collaborate with Tier 2 teams for complex escalations
- Meet 95% customer satisfaction and first-contact resolution targets
- Participate in weekend team huddles and training sessions
- Identify process improvement opportunities
Qualifications
- 2+ years customer support experience
- Proven remote work proficiency with reliable internet
- Excellent written/verbal communication skills
- Technical aptitude with troubleshooting abilities
- Strong time management and multitasking skills
- Weekend availability (Sat-Sun, 12 PM - 8 PM CT)
- Proficiency in Zendesk, Salesforce, or similar platforms
- Associate degree or equivalent experience