Job Description
Join Pacific Connect Solutions as a Remote Customer Service Specialist and become an essential part of our award-winning support team. We're seeking empathetic professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Seattle's thriving tech community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and knowledge base resources
- Document customer interactions accurately in Salesforce and Zendesk systems
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including CSAT scores, first-contact resolution rates
- Identify upsell opportunities and cross-reference customer needs
- Participate in ongoing training on product updates and service protocols
Qualifications
- Minimum 2 years customer service experience in remote/contact center environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with empathetic approach
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating in virtual team settings
- Flexibility to work rotating shifts including weekends and evenings
- Valid Washington State residency required for tax purposes