Job Description
Join ClientFirst Solutions as a Remote Customer Service Specialist and unlock your career potential with our exclusive sign-on bonus! We're seeking passionate professionals to deliver exceptional customer experiences from the comfort of their homes in Buffalo, NY. Enjoy competitive hourly pay, comprehensive benefits, and a supportive remote work environment designed for success.
What We Offer:
- $1,500 sign-on bonus for qualified candidates
- Flexible remote schedule with core hours 9 AM - 5 PM EST
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with technical teams to escalate complex issues
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating with remote teams