Job Description
Join Boston Connect Solutions' award-winning customer service team and start your remote career tomorrow! We're seeking passionate individuals to deliver exceptional support to our Boston-based clients while working from anywhere in Massachusetts. Enjoy flexible hours, comprehensive training, and a collaborative virtual environment. Benefits include: Health insurance, 401K matching, and monthly stipends for home office setup. No experience required – we provide all training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and track resolution progress
- Collaborate with technical teams to troubleshoot complex issues
- Meet and exceed monthly performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvements to enhance customer experience
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or transferable skills
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office and CRM platforms (training provided)
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently while maintaining team collaboration