Job Description
Join our award-winning team as a Remote Customer Service Specialist in Tulsa, OK! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact on our clients' success.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with accuracy and attention to detail
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including CSAT and first-contact resolution
- Participate in ongoing training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while collaborating in a virtual team
- Flexibility to work evenings/weekends as needed
- Must reside in Tulsa metropolitan area