Job Description
Join our award-winning customer service team in San Diego as a Remote Customer Service Specialist! We're urgently hiring talented professionals to deliver exceptional support experiences to our global clientele. Enjoy competitive compensation, flexible remote work arrangements, and comprehensive benefits while making a real impact.
What We Offer:
• 100% remote work from anywhere in San Diego County
• Medical, dental, and vision insurance
• 401(k) with company matching
• Generous PTO and paid holidays
• Professional development stipend
Why Join Us?
Be part of a rapidly scaling fintech company recognized for employee satisfaction and innovation. Our culture thrives on collaboration, recognition, and growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed case documentation and follow SLAs
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly training to enhance product knowledge
- Support weekend/holiday rotation as needed
Qualifications
- 2+ years customer service experience in remote/hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environment
- High-speed internet connection and quiet home office
- Associate degree or equivalent work experience required
- Bilingual (English/Spanish) preferred but not required