Job Description
Join Omaha's fastest-growing customer service team! We're urgently seeking passionate Remote Customer Service Specialists to deliver exceptional experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. Our award-winning training program ensures you're set up for success from day one. This is your opportunity to build a rewarding career without the commute!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues with empathy and efficiency using CRM tools
- Meet/exceed performance metrics for quality and speed
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to improve service processes
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail