Job Description
Join Milwaukee Customer Connect's award-winning remote team as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support from home while representing Milwaukee's premier service brands. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and retirement plans. As a key member of our virtual support team, you'll be empowered to resolve inquiries with empathy and efficiency—no commute required! If you thrive in fast-paced environments and prioritize customer satisfaction, this is your opportunity to grow professionally while making a tangible impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and billing adjustments using proprietary CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain detailed documentation of customer interactions in Salesforce
- Identify process improvement opportunities and share feedback with leadership
- Complete monthly product knowledge certifications for service brands
- Support seasonal peak periods with extended availability flexibility
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with data-driven approach
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating virtually
- High school diploma; associate's degree preferred
- Typing speed: 45+ WPM with 98% accuracy