Job Description
Join our award-winning remote team immediately! ConnectCare Solutions is seeking passionate Customer Service Specialists to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact on customers' lives.
Why Join Us?
• 100% remote work environment
• Paid training and career development paths
• Health, dental, and vision insurance
• Generous PTO and company holidays
• Employee discounts on services
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for service enhancements
- Participate in weekly team improvement workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce a plus)
- Quiet home office with reliable internet (25+ Mbps)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution skills
- US citizenship or legal work authorization required