Job Description
Join our award-winning customer service team and enjoy the flexibility of working remotely from Kansas City, MO! We're urgently seeking empathetic professionals to deliver exceptional support experiences. This full-time remote position offers competitive pay, comprehensive benefits, and career growth opportunities. If you're a problem-solver with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain high customer satisfaction scores (CSAT)
- Participate in ongoing training and development programs
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently and manage time effectively