Job Description
Join FlexiHire Solutions and transform your career with our award-winning remote customer service program! We're seeking passionate individuals in Philadelphia to deliver exceptional support from home – with weekly paychecks. Enjoy the flexibility of remote work while advancing your professional skills in a dynamic, growth-oriented environment. Our comprehensive training and supportive culture ensure your success from day one. Apply today and get paid weekly!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge bases
- Meet/exceed performance metrics including response time and customer satisfaction
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote welcome)
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional written/verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in virtual teams
- Flexible schedule availability including evenings/weekends as needed