Job Description
Join Atlanta's premier remote employer offering weekly pay! We're seeking a dedicated Customer Service Specialist to deliver exceptional support from home. Enjoy the flexibility of remote work while building your career with a company that values your contributions. Weekly pay means no more waiting for month-end checks – your hard work is rewarded promptly every Friday!
Why You'll Love This Role:
- Guaranteed weekly pay schedule
- 100% remote work environment
- Comprehensive benefits package
- Career growth opportunities
- Modern tech stack provided
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify process improvement opportunities
- Participate in bi-weekly team training sessions
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM
- Exceptional written/verbal communication skills
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Ability to work independently with minimal supervision
- Experience in SaaS or tech support preferred