Job Description
Join FlexPay Pro, Seattle's leading daily pay provider, and enjoy the freedom of remote work with same-day compensation! We're seeking motivated Customer Specialists to support our growing client base while enjoying Seattle's vibrant culture without the commute. Our platform connects you with flexible opportunities that respect your time and financial needs.
Responsibilities
- Resolve customer inquiries via chat, email, and phone with exceptional professionalism
- Process transactions and troubleshoot payment issues in real-time
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with remote teams to resolve escalated cases
- Adhere to compliance standards for financial transactions
- Meet daily performance metrics for resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or financial support experience
- Proficiency with CRM software and digital payment platforms
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Excellent verbal/written communication skills
- Available for flexible shifts including weekends