Job Description
Join FlexPay Solutions and revolutionize your work-life balance with our remote customer specialist role featuring daily pay. Work from anywhere in Albuquerque, NM or California while making an immediate impact on our growing client base. We offer industry-leading flexibility and next-day payment processing through our proprietary payroll system.
This full-time position provides comprehensive benefits including health insurance, 401(k) matching, and unlimited PTO. Our team thrives in a collaborative environment where your contributions are recognized daily.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Process payments and resolve billing discrepancies
- Maintain 95% customer satisfaction rate through empathetic communication
- Utilize CRM software to document interactions and track resolutions
- Collaborate with cross-functional teams to improve service protocols
- Meet daily productivity targets while maintaining quality standards
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal and written communication skills
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office
- Ability to work flexible hours including weekends
- Passion for problem-solving and customer advocacy