Job Description
Join FlexForce Solutions and transform your career with remote work in Detroit featuring daily pay! We're seeking motivated Customer Specialists to join our dynamic team immediately. Enjoy the freedom of working from home while supporting Fortune 500 clients with exceptional service. Our platform offers seamless onboarding, flexible scheduling, and immediate payment processing – no more waiting for biweekly checks. This is your opportunity to build financial stability while advancing professionally in the booming remote job market.
Why FlexForce Solutions?
- Get paid daily via direct deposit
- Comprehensive virtual training provided
- Health benefits for contractors
- Performance-based bonuses
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Maintain detailed CRM documentation of all interactions
- Upsell products/services during customer engagements
- Meet/exceed monthly performance KPIs (CSAT, resolution time)
- Collaborate with cross-functional teams for complex resolutions
- Participate in daily virtual standup meetings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing speed (40+ WPM) and computer literacy
- Excellent communication and conflict resolution skills
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Experience with Zendesk, Salesforce, or similar platforms
- Positive attitude and problem-solving mindset