Job Description
Join FlexiPay Solutions and transform your workday with our revolutionary daily pay program! We're seeking passionate Remote Customer Support Specialists in Oklahoma City to deliver exceptional service while enjoying financial flexibility. Our platform lets you access your earnings instantly after each shift, eliminating traditional payroll cycles. Work from anywhere in the metro area while supporting innovative fintech products used by millions. Enjoy comprehensive training, flexible scheduling, and a collaborative virtual environment where your contributions are recognized daily.
Why FlexiPay?
• Daily pay via debit card or digital wallet
• No hidden fees or processing delays
• Health insurance eligibility after 90 days
• Monthly performance bonuses
• Professional development stipends
Responsibilities
- Provide 24/7 phone, chat, and email support for fintech clients
- Resolve payment processing issues with 95% first-contact resolution
- Document customer interactions in CRM with precise detail
- Collaborate with technical teams to troubleshoot complex system errors
- Identify upsell opportunities during client interactions
- Maintain 4.8+ satisfaction score across all channels
- Participate in daily virtual team huddles
Qualifications
- 2+ years customer service experience in fintech or SaaS
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- High-speed internet connection with quiet home office
- Must reside within Oklahoma City metro area
- PCI compliance certification preferred
- Spanish bilingualism a strong plus