Job Description
Join GlobalConnect Solutions as a Remote Night Shift Customer Support Specialist and become an essential part of our 24/7 client success team. This fully remote position offers the flexibility to work from anywhere in the United States while supporting our diverse client base during critical overnight hours. You'll receive comprehensive training, competitive benefits, and opportunities for career advancement—all while enjoying the stability of a full-time role with a forward-thinking tech company.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve technical issues, troubleshoot software problems, and guide customers through step-by-step solutions
- Document all interactions in CRM systems and maintain detailed case notes for seamless handover
- Collaborate with global support teams to escalate complex issues and maintain service consistency
- Meet performance metrics including resolution rates, customer satisfaction scores, and response times
- Stay current with product updates and knowledge base articles to provide accurate information
Qualifications
- Minimum 2 years of customer support or technical troubleshooting experience
- Proven ability to work independently and manage time effectively during night hours
- Strong problem-solving skills with experience in remote support environments
- Proficiency with CRM software, ticketing systems, and remote desktop tools
- Excellent written and verbal communication skills with clear professional English
- Reliable high-speed internet connection and dedicated home office setup
- Availability to work flexible night schedules including weekends and holidays