Job Description
Join Peak Tech Solutions as a Remote Weekend Support Specialist and become a vital part of our award-winning customer experience team! This is your opportunity to excel in a dynamic remote environment while enjoying Colorado's breathtaking scenery during your weekdays. We're seeking tech-savvy professionals who thrive in weekend shifts to deliver exceptional support to our growing client base. With competitive compensation, comprehensive benefits, and a culture that values work-life balance, this role offers the perfect blend of professional growth and personal freedom.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, chat, and email during weekend shifts (Sat-Sun 8am-8pm MST)
- Resolve customer inquiries with speed and empathy, maintaining high satisfaction metrics
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with weekday teams through handover protocols to ensure seamless continuity
- Identify and escalate complex technical issues to senior engineers
- Contribute to process improvement initiatives for weekend support workflows
Qualifications
- 2+ years of customer support experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Strong diagnostic skills for software/hardware troubleshooting
- Excellent communication abilities with clear, professional written and verbal English
- Weekend availability is mandatory (Saturday/Sunday 8am-8pm MST)
- High-speed home internet connection with quiet, dedicated workspace
- Ability to multitask effectively in a fast-paced remote setting