Job Description
Join Our Cleveland Team with Flexible Weekend Hours!
We are looking for a motivated Remote Weekend Customer Support Specialist to join Cleveland Digital Solutions. If you are based in the Cleveland area and want to enjoy a career with great work-life balance, this is the perfect opportunity for you. You will be supporting our clients from the comfort of your home, with a focus on weekend availability.
Location: Remote (Cleveland, OH)
Responsibilities
- Provide timely and accurate technical support to customers via chat and email during weekend shifts.
- Diagnose and resolve software and hardware issues for remote desktop environments.
- Maintain a high level of customer satisfaction through professional communication.
- Document all customer interactions and issue resolutions in the internal database.
- Collaborate with the Monday-Friday support team to ensure continuity of service.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is preferred.
- Previous experience in customer service or technical support is highly desirable.
- Reliable high-speed internet connection and a dedicated home office space.
- Strong troubleshooting skills and the ability to learn new software quickly.
- Must be available to work weekends (Saturday and Sunday) on a consistent schedule.