Job Description
Join TechFlow Solutions as a Remote Weekend Customer Support Specialist and transform how we serve our clients! This premium opportunity offers fully remote work with weekend hours (Sat-Sun, 8 AM - 8 PM EST) while delivering exceptional customer experiences. You'll be part of an innovative team using cutting-edge CRM tools to resolve technical inquiries, troubleshoot software issues, and build lasting client relationships. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule that respects your work-life balance.
Responsibilities
- Resolve complex technical inquiries via phone, chat, and email for enterprise clients
- Document cases in Salesforce with precision and maintain SLA compliance
- Collaborate with Tier 2 engineers to escalate unresolved issues
- Proactively identify opportunities to improve client retention strategies
- Train clients on product features through virtual sessions
- Monitor support tickets during weekend shifts using Zendesk
- Contribute to knowledge base documentation
Qualifications
- 3+ years experience in technical customer support or IT helpdesk
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional written/verbal communication skills
- Ability to troubleshoot SaaS applications independently
- Weekend availability mandatory (Sat-Sun)
- Strong problem-solving with analytical mindset
- Experience with remote work tools (Slack, Zoom)
- Bachelor's degree in IT or related field preferred