Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! We're seeking empathetic professionals to deliver exceptional service during our peak weekend hours. Enjoy the flexibility of working from anywhere while supporting our Fort Worth-based clients. This full-time role includes comprehensive training, performance bonuses, and career growth opportunities. If you're a problem-solver with weekend availability, we want you on our team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, chat, and email
- Resolve technical issues and process transactions with precision
- Maintain detailed case documentation in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Meet/exceed service level agreements and quality metrics
- Identify process improvements to enhance customer experience
Qualifications
- 2+ years customer service or technical support experience
- Available Saturday/Sunday shifts (8am-8pm CST)
- Proficient with Zendesk, Salesforce, or similar platforms
- Exceptional communication and conflict resolution skills
- High-speed home internet and quiet workspace
- Ability to multitask in fast-paced environments
- TX-based preferred (not mandatory for remote roles)