Job Description
Join our award-winning remote team as a Customer Specialist in New York! No prior experience needed – we provide comprehensive training to launch your career in customer support. Enjoy the flexibility of 100% remote work while serving global clients in a dynamic, inclusive environment. This urgent hiring opportunity offers competitive pay, benefits, and career growth potential.
Why NexusConnect?
- Industry-leading onboarding program
- Flexible schedule with core hours (9 AM - 5 PM EST)
- Health, dental, and vision insurance
- Professional development stipend
- Virtual team-building activities
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using our knowledge base
- Document cases accurately in CRM systems
- Collaborate with support teams on complex issues
- Meet monthly performance targets (response time, resolution rate)
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- No experience required – open to all backgrounds
- High school diploma or equivalent (students welcome)
- Strong communication skills (written/spoken)
- Reliable internet connection and quiet workspace
- Proficiency with basic computer applications
- Ability to learn new technologies quickly
- Customer-focused mindset and patience
- Available for EST business hours