Job Description
Join our award-winning remote team and experience the freedom of 100% work-from-home flexibility with weekly paychecks! We're seeking a dynamic Customer Specialist to deliver exceptional service to our clients across Oklahoma City and New York. Enjoy the perfect blend of career growth and work-life balance while making a tangible impact in a supportive virtual environment.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with industry-leading efficiency
- Manage client accounts and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to implement process improvements
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing virtual training to enhance product knowledge
- Proactively identify upsell opportunities to drive revenue growth
Qualifications
- 3+ years in customer service or account management experience
- Proficiency with CRM platforms (Salesforce, Zendesk, or HubSpot)
- Exceptional written/verbal communication skills
- Proven ability to work independently in remote settings
- High-speed internet connection and dedicated home office space
- Associate degree or equivalent professional certification
- Experience with SaaS products preferred