Job Description
Join our dynamic remote team at Apex Solutions Group and enjoy the flexibility of working from home with weekly pay! We're seeking a dedicated Customer Specialist to support our growing client base in the Raleigh area. This full-time role offers a competitive salary, comprehensive benefits, and the opportunity to make a meaningful impact without leaving your home office. Our culture values innovation, work-life balance, and professional growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support for SaaS clients
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet weekly performance metrics for response time and resolution
- Identify upsell opportunities during customer interactions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service or technical support experience
- Excellent communication and problem-solving skills
- Ability to work independently in a remote environment
- Proficient with CRM software and Microsoft Office Suite
- Reliable high-speed internet connection
- Must reside in Raleigh, NC area
- Available for flexible hours including some evenings