Job Description
Join FlexConnect Solutions as a Remote Customer Specialist and enjoy the freedom of working from anywhere while serving Philadelphia-based clients! We offer competitive weekly pay, comprehensive benefits, and a supportive virtual environment designed for growth. As a key member of our client success team, you'll resolve inquiries, build relationships, and drive satisfaction—all with the flexibility of remote work. Perfect for Philadelphia residents seeking work-life balance without sacrificing career advancement.
Why FlexConnect?
- Weekly direct deposit paychecks
- Full benefits package (medical/dental/vision)
- Virtual team-building activities
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Manage client accounts and update CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and maintain accurate records
- Identify upsell opportunities to enhance client value
- Participate in weekly virtual team meetings
- Meet performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 2+ years customer service experience
- Proficient in CRM software (Salesforce, Zendesk)
- Strong written/verbal communication skills
- Ability to work independently in remote settings
- High-speed internet and quiet workspace
- Available for flexible hours including weekends
- Philadelphia residency preferred