Job Description
Welcome to Horizon Digital Services, where we believe in nurturing talent from the ground up. We are currently seeking driven individuals for our Remote Customer Success Associate position. This is a fantastic opportunity for job seekers in Mesa, AZ, looking to launch a career in the tech industry with no prior experience required.
We pride ourselves on providing world-class support to our clients while maintaining a supportive, remote-first culture. If you are a natural problem solver with great communication skills, we want to hear from you. Full training is provided to ensure your success.
Responsibilities
- Respond to customer inquiries via email, live chat, and phone with a focus on empathy and efficiency.
- Guide new clients through our platform setup process to ensure they get the most value out of our services.
- Log detailed interactions and feedback into our Customer Relationship Management (CRM) system.
- Identify trends in customer issues and relay them to the product team for continuous improvement.
- Collaborate with the internal operations team to resolve escalations and complex account issues.
- Maintain a professional and positive demeanor while representing the Horizon brand.
- Participate in weekly team meetings and professional development training.
Qualifications
- High school diploma or equivalent (Associate's degree is a plus but not mandatory).
- Access to a reliable high-speed internet connection and a quiet home workspace.
- Strong written and verbal communication skills.
- A proactive attitude and a genuine desire to help others succeed.
- Basic computer proficiency and ability to learn new software quickly.
- Flexibility to work non-traditional hours, including evenings and weekends.