Job Description
Join Tampa's fastest-growing tech firm as a Remote Customer Success Manager! We're seeking a dynamic professional to drive client satisfaction and retention through strategic relationship management. This immediate hire opportunity offers full remote flexibility while keeping you connected to our vibrant Tampa team. Enjoy competitive compensation, comprehensive benefits, and career growth in a supportive environment.
Responsibilities
- Develop and execute personalized client success plans to achieve retention and upsell targets
- Act as primary liaison between clients and internal product/technical teams
- Analyze customer data to identify opportunities for process improvements
- Proactively identify at-risk accounts and implement intervention strategies
- Facilitate quarterly business reviews with key stakeholders
- Collaborate with marketing to develop customer advocacy programs
- Maintain detailed documentation in CRM systems
Qualifications
- 3+ years in customer success or account management roles
- Proven experience with CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to thrive in remote work environments
- Strong analytical skills with data-driven mindset
- Experience in SaaS or technology industry
- Bachelor's degree in Business or related field
- Immediate availability to start within 7 days