Job Description
Join our award-winning team as a Remote Customer Success Manager and transform your career with unparalleled flexibility. Based in Nashville, TN, this full-time role offers the freedom to work from home while making a tangible impact. We empower our employees with flexible scheduling options, allowing you to achieve work-life harmony without compromising on excellence. As a key player in our client retention strategy, you'll drive growth through exceptional relationship management and strategic problem-solving.
What We Offer:
- 100% remote work with flexible hours (core collaboration 10 AM - 3 PM CT)
- Comprehensive benefits package including health/dental/vision
- Professional development stipend and career advancement paths
- Modern tech equipment and home office stipend
- Dynamic team culture with quarterly in-person Nashville meetups
Responsibilities
- Develop and execute personalized customer success plans for 50+ enterprise accounts
- Proactively identify growth opportunities and upsell/cross-sell strategies
- Act as primary liaison between clients and product/technical teams
- Monitor health scores and implement retention initiatives
- Conduct quarterly business reviews with key stakeholders
- Collaborate with marketing to develop customer advocacy programs
- Document processes and contribute to knowledge base improvements
Qualifications
- 3+ years of B2B customer success/account management experience
- Proven ability to retain and grow enterprise accounts
- Expertise in CRM platforms (Salesforce, HubSpot, or Zendesk)
- Exceptional communication skills with executive-level experience
- Strong analytical skills with data-driven decision-making
- Self-motivated with ability to thrive in remote environments
- Experience in SaaS or technology industry preferred
- Bachelor's degree in Business or related field