Job Description
Join Cleveland Innovations Group as a Remote Customer Success Manager and transform how businesses in Northeast Ohio thrive. We're seeking a strategic professional to drive client retention and growth while working 100% from home. This role combines relationship management with data-driven insights to maximize customer value. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while making tangible impact in Cleveland's vibrant tech ecosystem.
Responsibilities
- Develop and execute customer success plans for enterprise clients
- Proactively identify growth opportunities and expansion revenue
- Analyze usage data to optimize product adoption and retention
- Coordinate cross-functional teams to resolve complex client issues
- Conduct quarterly business reviews with key stakeholders
- Document customer feedback and product enhancement requests
- Maintain CRM systems with accurate client interaction records
Qualifications
- 5+ years in customer success/account management roles
- Proven experience with SaaS platforms and metrics-driven methodologies
- Exceptional communication and presentation skills
- Proficiency in Salesforce and data analytics tools
- Experience working with enterprise clients in B2B SaaS
- Strong problem-solving and conflict resolution abilities
- Self-motivated with excellent time management skills
- Bachelor's degree in Business, Marketing, or related field