Job Description
Join our dynamic team as a Remote Customer Success Manager and drive client satisfaction in a fully remote role based in Charlotte, NC. InnovateTech Solutions is urgently hiring passionate professionals to elevate our client experience. Enjoy competitive benefits, flexible scheduling, and a collaborative digital workspace while making a tangible impact on our growing client portfolio.
Responsibilities
- Develop and execute strategic success plans for enterprise clients
- Proactively identify growth opportunities and upsell potential
- Act as primary liaison between clients and technical/product teams
- Analyze usage data to optimize client adoption and retention
- Lead quarterly business reviews with key stakeholders
- Document client feedback to influence product roadmap
- Maintain 95%+ client satisfaction metrics
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven ability to manage enterprise-level client relationships
- Expertise in CRM platforms (Salesforce/HubSpot)
- Strong data analysis and reporting proficiency
- Exceptional communication and presentation skills
- Experience with remote collaboration tools (Slack, Zoom)
- BA/BS in Business, Marketing, or related field