Job Description
Join our award-winning team as a Remote Customer Success Manager and enjoy the flexibility of working from anywhere in Texas! We provide all necessary equipment including ergonomic chairs, dual monitors, and headsets. At Apex Solutions, we're revolutionizing the fintech space with cutting-edge AI platforms, and we're looking for passionate professionals to help our clients thrive.
Our remote-first culture offers:
- Comprehensive equipment package delivered to your home
- Unlimited PTO and flexible scheduling
- Annual stipend for home office upgrades
- Health benefits starting day one
Responsibilities
- Develop and execute personalized success plans for 50+ enterprise clients
- Proactively identify growth opportunities and upsell solutions
- Train clients on platform features through virtual workshops
- Collaborate with product teams to advocate for client needs
- Track and report on key health metrics (NPS, adoption rates)
- Lead quarterly business reviews with C-level stakeholders
- Maintain 95%+ client satisfaction score
Qualifications
- 3+ years in B2B SaaS customer success or account management
- Proven ability to manage enterprise-level relationships ($100K+ ARR)
- Exceptional communication skills with virtual presentation experience
- Proficiency in CRM (Salesforce/HubSpot) and analytics tools
- Self-starter with ability to thrive in remote environments
- Bachelor's degree in Business or related field
- Experience in fintech or payments industry preferred