Job Description
Join our award-winning team as a Senior Customer Success Manager and drive transformative client relationships from the comfort of your home office. This urgent Nashville-based role offers the rare opportunity to shape our remote-first culture while making measurable impact. We're seeking a strategic leader to champion customer retention, expansion, and advocacy in a fast-growing SaaS environment. Enjoy competitive compensation, comprehensive benefits, and the flexibility of 100% remote work with occasional local meetups. Immediate start available for the right candidate!
Responsibilities
- Develop and execute proactive customer success strategies for 50+ enterprise accounts
- Identify expansion opportunities and drive upsell/cross-sell initiatives
- Act as primary escalation point for complex client issues
- Collaborate with product teams to deliver actionable customer feedback
- Implement and optimize CRM workflows for maximum efficiency
- Lead quarterly business reviews with C-level stakeholders
- Mentor junior success managers and share best practices
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention and expansion targets
- Expertise with CRM platforms (Salesforce/HubSpot required)
- Exceptional communication and stakeholder management skills
- Experience in remote-first work environments
- Certification in Customer Success Management (CSM) preferred
- Ability to thrive in fast-paced, deadline-driven settings
- Strong analytical skills with data-driven decision making