Job Description
Join our dynamic team as a Remote Senior Customer Success Manager and become the driving force behind client retention and growth in Atlanta's thriving tech ecosystem. This urgent full-time position offers the flexibility of remote work while connecting you with our cutting-edge SaaS platform serving Fortune 500 clients. You'll be instrumental in shaping our client relationships and contributing directly to our company's expansion goals.
At Innovate Solutions Group, we pride ourselves on fostering a collaborative, results-driven culture where your expertise directly impacts our success. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with industry leaders—all from the comfort of your home office in Atlanta.
Responsibilities
- Develop and execute strategic account plans for 15-20 enterprise clients to maximize retention and upsell opportunities
- Act as primary point of contact for high-profile clients, resolving complex issues and ensuring exceptional service delivery
- Collaborate with sales and product teams to identify expansion opportunities and drive revenue growth
- Analyze customer usage data and provide actionable insights to enhance product adoption
- Lead quarterly business reviews and present strategic recommendations to C-level stakeholders
- Mentor junior team members and contribute to continuous improvement of customer success methodologies
Qualifications
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 5+ years in customer success/account management with SaaS/tech focus
- Proven track record of exceeding retention and upsell targets in enterprise environments
- Exceptional communication skills with ability to navigate complex stakeholder relationships
- Advanced proficiency in CRM platforms (Salesforce preferred) and data analytics tools
- Experience managing high-value accounts ($100K+ ARR)
- Strong strategic thinking with ability to translate client needs into actionable solutions