Job Description
Join Detroit's fastest-growing tech company as a Remote Customer Success Manager! We're seeking a passionate professional to deliver exceptional client experiences with flexible hours and full remote work. Enjoy Detroit's vibrant culture while building rewarding relationships with our diverse client base. This role offers competitive compensation, comprehensive benefits, and the freedom to work from anywhere in Michigan.
Why Join Us?
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Develop and maintain strong client relationships through proactive communication
- Onboard new customers and ensure successful product implementation
- Identify growth opportunities and upsell solutions
- Track and analyze customer health metrics
- Collaborate with internal teams to resolve client issues
- Create and deliver customized success plans
- Document client interactions and feedback
Qualifications
- 3+ years in customer success or account management
- Experience with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving and analytical abilities
- Comfortable with flexible hours including occasional evenings
- Bachelor's degree in Business or related field