Job Description
Join NexusConnect's award-winning remote team as a Customer Success Manager! We're seeking a dynamic professional to drive client satisfaction and retention in our rapidly growing SaaS platform. Enjoy 100% work-from-home flexibility with weekly paychecks and unlimited PTO. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement—all while making a tangible impact on our clients' success.
Responsibilities
- Proactively manage client portfolios to ensure retention and growth
- Develop and execute success plans for high-value accounts
- Conduct regular business reviews to align with client objectives
- Collaborate with product teams to communicate client feedback
- Identify upsell/cross-sell opportunities within existing accounts
- Track KPIs and maintain accurate documentation in CRM systems
- Mentor junior team members on best practices
Qualifications
- 3+ years in B2B customer success or account management
- Proven experience with SaaS platforms or tech solutions
- Exceptional communication and relationship-building skills
- Proficiency with CRM tools (e.g., Salesforce, HubSpot)
- Data-driven decision-making abilities
- Self-motivated with strong time management in remote settings
- Bachelor's degree in Business or related field