Job Description
Join Coastal Connect Solutions as a Remote Customer Success Manager and transform how we serve our clients! We provide all necessary equipment including ergonomic desk chairs, dual monitors, and noise-canceling headsets – so you can focus on delivering exceptional results from home in Virginia Beach. This full-time role offers competitive compensation, comprehensive benefits, and a dynamic virtual team environment. If you're passionate about customer advocacy and thrive in remote settings, apply today to become part of our award-winning team!
Responsibilities
- Develop and maintain strong client relationships through proactive communication
- Drive adoption of our SaaS platform through training and strategic guidance
- Identify upsell opportunities and collaborate with sales teams
- Analyze customer data to improve retention strategies
- Resolve complex issues with empathy and technical proficiency
- Create personalized success plans for key accounts
- Collaborate with product teams to share customer insights
Qualifications
- 3+ years in customer success or account management
- Experience with CRM platforms (Salesforce, HubSpot)
- Exceptional verbal/written communication skills
- Proven ability to work independently in remote settings
- Bachelor's degree in Business, Marketing, or related field
- Strong analytical and problem-solving abilities
- Proficiency in MS Office and collaboration tools
- Virginia Beach residency preferred