Job Description
Join our award-winning remote team and revolutionize customer experiences from the comfort of your home. Apex Global Solutions is seeking a dedicated Customer Success Manager with flexible hours to drive client satisfaction and retention in Detroit's thriving tech ecosystem. Enjoy unparalleled work-life balance while making a tangible impact.
Our hybrid-flexible model allows you to structure your schedule around peak productivity hours. We provide cutting-edge tools, comprehensive training, and a supportive culture that values autonomy and innovation.
Responsibilities
- Develop and execute personalized client success plans to exceed retention targets
- Proactively identify growth opportunities through data-driven account analysis
- Coordinate cross-functional teams to resolve complex client issues
- Conduct quarterly business reviews and strategic roadmap sessions
- Implement CRM best practices and maintain accurate documentation
- Collaborate with product teams to deliver client feedback insights
- Maintain 95%+ client satisfaction score through proactive communication
Qualifications
- 3+ years in B2B customer success or account management
- Proven track record of exceeding retention and growth KPIs
- Expertise in Salesforce or equivalent CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with SaaS technology solutions
- Strong analytical skills with data interpretation capabilities
- Flexibility to attend occasional evening/weekend client meetings