Job Description
Join our award-winning team as a Remote Customer Success Manager where flexibility meets excellence! We're urgently hiring for a full-time, remote position based in Milwaukee, WI with fully flexible hours to accommodate your lifestyle. At NexusTech Solutions, we empower our employees to thrive while making a tangible impact on our clients' success.
Why You'll Love Working With Us:
- Industry-leading compensation with uncapped commission potential
- 100% remote work environment with cutting-edge tech stack
- Comprehensive health, dental, and vision benefits
- $5,000 annual professional development stipend
- Flexible scheduling with core collaboration hours (10 AM - 2 PM CT)
Responsibilities
- Develop and execute personalized success plans for 50+ enterprise clients
- Proactively identify growth opportunities and drive account expansion
- Collaborate with product teams to deliver client feedback and feature requests
- Conduct quarterly business reviews and ROI analysis
- Maintain 95%+ client satisfaction through strategic relationship building
- Lead cross-functional initiatives to improve client onboarding experiences
- Mentor junior team members and share best practices
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 5+ years B2B SaaS customer success/account management experience
- Proven track record of exceeding revenue targets (120%+ achievement)
- Expertise in CRM platforms (Salesforce, HubSpot) and analytics tools
- Exceptional communication skills with executive-level presentation ability
- Remote work experience with self-discipline and time management
- Ability to travel 2-3 times quarterly for client meetings (optional)