Job Description
Join NexusTech Solutions as a Remote Customer Success Manager and drive growth through exceptional client relationships! We're seeking a proactive professional to ensure our clients maximize their product value while working 100% from home in the San Diego area. Full-time remote position with all equipment provided – including laptop, dual monitors, and headset. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while supporting Fortune 500 clients.
Why NexusTech? We're a rapidly scaling SaaS leader committed to employee development and work-life balance. Our remote-first culture offers autonomy, professional growth opportunities, and regular team-building virtual events.
Responsibilities
- Proactively manage client portfolios to drive adoption, retention, and expansion
- Develop and execute personalized success plans for enterprise clients
- Collaborate with product teams to identify and implement client feedback
- Track KPIs and deliver quarterly business reviews to stakeholders
- Lead onboarding processes for new enterprise clients
- Identify upsell/cross-sell opportunities through strategic account analysis
- Maintain 95%+ client satisfaction score through proactive communication
Qualifications
- 3+ years in B2B SaaS customer success or account management
- Proven ability to manage enterprise-level accounts ($50k+ ARR)
- Experience with CRM platforms (Salesforce, HubSpot) and analytics tools
- Exceptional communication and presentation skills
- Strong analytical mindset with data-driven decision-making
- Self-motivated with ability to thrive in remote work environment
- BA/BS in Business, Marketing, or related field
- Must reside in San Diego metropolitan area