Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become part of a dynamic team revolutionizing digital infrastructure across Illinois. We provide all necessary equipment including laptop, headset, and peripherals. This full-time remote role offers competitive compensation and growth opportunities while serving diverse clients nationwide.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Configure, troubleshoot, and maintain Windows/macOS systems and network infrastructure
- Implement security protocols and ensure compliance with IT standards
- Document all IT processes, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to deploy technology solutions
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+, Network+, or equivalent certifications
- Expertise in Windows 10/11, macOS, and cloud platforms (Azure/AWS)
- Strong knowledge of networking fundamentals and security best practices
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision