Job Description
Join our award-winning remote team as a Customer Success Manager and drive growth for our SaaS platform. This 100% work-from-home role offers immediate start for qualified candidates in Wichita, KS. Enjoy a flexible schedule while making impactful connections with enterprise clients across the US.
We're seeking a dynamic professional to onboard new customers, reduce churn, and expand account revenue. Our collaborative culture values autonomy and innovation, with comprehensive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Develop and execute personalized customer success plans for 50+ enterprise accounts
- Identify expansion opportunities through proactive account analysis
- Collaborate with sales and product teams to resolve client challenges
- Track and report on key health metrics (NPS, CSAT, retention)
- Lead quarterly business reviews with C-level stakeholders
- Implement new CRM processes to optimize team efficiency
Qualifications
- 3+ years B2B SaaS customer success experience
- Proven track record of reducing churn and expanding accounts
- Exceptional communication skills with executive-level clients
- Proficiency in Salesforce and data analytics tools
- Ability to work independently in a remote environment
- Experience with CRM implementation and process optimization