Job Description
Join TechFlow Solutions as a Remote Customer Success Manager and become the voice of our clients in the heart of Silicon Valley! We're seeking an experienced professional to drive client satisfaction and retention in our fast-growing SaaS startup. This immediate hire opportunity offers the flexibility of 100% remote work while maintaining a strong connection to our San Jose headquarters. You'll collaborate with cross-functional teams to ensure clients maximize product value, reduce churn, and achieve their strategic goals.
Why TechFlow Solutions? We're a VC-backed innovator revolutionizing enterprise workflow automation with AI. Our culture thrives on autonomy, impact, and professional growth. Enjoy competitive equity packages, comprehensive health benefits, and dedicated professional development stipends.
Responsibilities
- Develop and execute personalized success plans for 50+ enterprise accounts
- Proactively identify expansion opportunities and drive upsell/cross-sell revenue
- Conduct quarterly business reviews with C-level stakeholders
- Collaborate with Product team to document client feedback and feature requests
- Implement and optimize customer health scoring systems
- Champion product adoption through webinars and training sessions
- Reduce churn rate by 15% YoY through strategic engagement
Qualifications
- 5+ years B2B SaaS customer success/account management experience
- Proven track record of reducing churn and expanding accounts
- Exceptional communication skills with executive-level stakeholders
- CRM proficiency (Salesforce, HubSpot, or similar)
- Experience with data-driven success methodologies
- Ability to thrive in a remote, async-first environment
- Bachelor's degree or equivalent practical experience
- Bay Area residency preferred (San Jose, Santa Clara, Sunnyvale)